Shipping policy

Shipping Policy – FAEVA LONDON

At FAEVA LONDON, we are committed to delivering timeless style to your doorstep with care, transparency, and efficiency. Please review our shipping policy below to understand how and when your order will arrive.

Order Processing Time

All orders are carefully prepared and processed within:

  • 1–3 business days

Once your order has been processed, it will be handed over to our trusted shipping partners. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to:

  • United Kingdom

  • Europe

  • International destinations (selected countries)

If your country is not listed at checkout, please contact us at support@faevalondon.com for assistance.

Estimated Delivery Time

Delivery times vary depending on your location:

  • United Kingdom: 3–7 business days

  • Europe: 5–10 business days

  • International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.

Shipping Charges

  • Free Standard Shipping may be offered on selected products or promotions

  • Shipping costs (if applicable) will be clearly displayed at checkout before payment

Order Tracking

Once your order has been dispatched:

  • You will receive a shipping confirmation email

  • A tracking number will be provided

  • Tracking updates may take 24–72 hours to become active

Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or additional fees (if any) are the responsibility of the customer

  • FAEVA LONDON is not responsible for delays caused by customs authorities

Multiple Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery. You may receive more than one tracking number.

Delays & Unforeseen Circumstances

While we aim to deliver within the stated timeframe, delays may occur due to:

  • Customs processing

  • Weather conditions

  • Courier service disruptions

  • High-demand periods or sales events

We appreciate your patience and understanding in such cases.

Lost or Delayed Orders

If your order has not arrived within 30 business days, please contact us at faevalondon@gmail.com.
Our team will investigate and offer a suitable resolution, including a replacement or refund where applicable.

Contact Us

For any shipping-related questions, please reach out to us:

Email: faevalondon@gmail.com
Website: https://faeva-2.myshopify.com